Privacy Policy

Privacy Policy

Privacy Policy

Data protection information for the website

The protection of the privacy and personality rights of our customers, when they visit our website, is of extreme importance for the trust-based use of our offers. When you visit (“” or the “website”), personal data is collected, processed, and used. With this data protection information, we would like to underline our commitment to the secure and trustworthy handling of your data and tell you how we use the personal data of our customers. We comply with the provisions of applicable data protection law.

Data controller and contact details

The data controller under applicable data protection laws is TICINO HOTELS GROUP SA, located in Via Tesserete 10 6900 Lugano. If you have any questions about data protection or wish to exercise rights or claims (e.g. withdrawal of consent to the use of your data for marketing purposes or exercise of your right to information) concerning your personal data, please contact your request in writing to or write to the following address:


Via Tesserete 10 6900 Lugano

What is personal data

Personal data" are all particular data relating to the personal or material conditions of a specific or determinable natural or legal person. This means that this is information that can be related to you personally and that can express something about you. In this data protection information, the wording "your data" is also used for this purpose. "Processing" or "processing" means any handling of your data, in particular also the collection, storage, management, use, transmission, communication, or deletion of your data.

Below, we inform you what personal data we collect and store about you if you use our website and how we use this data, as well as to whom we may pass it on. Furthermore, you will receive information on what rights you have towards us regarding the use of your data.

We use your personal data in these ways and for these purposes

a) when visiting our website

When you visit our website, the web server records technical information in so-called log files, such as date, time, website, data you have downloaded, the website through which you came to our site or the type of browser software you use (including operating system). Xpitality stores and uses this information anonymously for statistical analysis and to increase the attractiveness of the website. We also use this information in a pseudonymised manner, i.e. without any reference to you, so that we can constantly improve our offer and adapt it to your interests.

Furthermore, we activate cookies and analysis tools (e.g. Google Analytics) when you visit our website. In this regard, see sections 9 and 10 of these data protection instructions.

b) Newsletter

If you have registered for the newsletter, we will use your data indicated at the time of registration to send the Revinate newsletter. If you no longer wish to receive any newsletter, you can unsubscribe via an unsubscribe link in each newsletter.

c) Communication

We store and use your data if you contact us by telephone, e-mail or via our contact form or if you otherwise wish to provide us with information and to do so you transmit your data (including the content of the communication) to us.

d) Other

Furthermore, we store and use personal data and technical information to the extent necessary to prevent or prosecute abuse or other illegal behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems.

Finally, we store and use your data to the extent that we are required to do so by law, for example, under official or judicial provisions and for the protection of our rights and claims as well as for legal defense.

In general, there is no obligation to communicate personal data to us, unless there is a contractual relationship that underlies this obligation. However, we will need to collect and process personal data that is necessary or required by law for the initiation and management of a contractual relationship and for the fulfillment of related obligations. Otherwise, we will not be able to enter into or carry out the contract in question. In fact, the processing of log data and certain other data when using the website is also imperative. Even when communicating with us, we must process at least the personal data that you transmit to us or that we transmit to you.

Legal basis

Your personal data is processed by us exclusively for the purposes of compliance with applicable laws and regulations. We use your personal data to perform the contract; for legitimate interests such as maintaining the customer database, marketing and advertising our products and services, technical management, and further development of the website; as well as on the basis of consent, insofar as we ask you for consent separately.

Please note that your personal data may also be used by us for marketing purposes. You can prohibit use for marketing purposes at any time by sending the relevant communication to TICINO HOTELS GROUP SA, Via Tesserete 10 6900 Lugano, or by email to

Enjoy Ticino Hotels Group family!

Your Loyalty Is All In A Program

Thrill and inspire with gift coupons from the Ticino Hotels Group